May 02

Error: “LU1803: LiveUpdate failed while getting your updates” or “LiveUpdate had an internal error while getting your updates”

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Error: “LU1803: LiveUpdate failed while getting your updates” or “LiveUpdate had an internal error while getting your updates”

Finally found a fix for this that works!

Go to the Documents and Settings\All Users\Application Data\Symantec

Delete the whole LiveUpdate directory
Go into Commone Client and delete all the files you can (there may be one that says it can’t be deleted because it is in use)

Now run LiveUpdate

This should fix the problems

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